Missed Delivery

Delivery will leave a ご不在連絡票(ふざいれんらくひょう) in your mailbox if you’re not at home. You can either by phone and keyboards (自動音声受付) or on the website (インターネットからの再配達) to reschedule the delivery (再配達) with preferred date and time (希望日時). Usually they will retry for 3 times, and keep your package for 7 days after last failed attempt.

To schedule redeliver you need a tracking number and some of your basic information. Go to their website (see below) and enter your tracking number, preferred date and time for redelivery, that’s it.

ごふざいれんらくひょう
Failed delivery attempt notice

追跡番号(ついせきばんごう)
Tracking Number

お問い合せ送り状(おくりじょう)No.
Inquiry number

お問い合わせ(おといあわせ)番号
Inquiry number

お知(し)らせ番号
Info Number

営業所番号(えいぎょうしょ)
Delivery Center Number

10桁(けた)もしくは12桁の数字
10-12 digits of number.

配達先(はいたつさき)
(Delivery) To

ご依頼主(いらいぬし)様
(Send) From

配達
Deliver

再配達(さいはいたつ)
Redeliver

自動音声受付1
Automatic Audio Reception

希望日
Date

受付時間
Time

宅配BOX
Delivery box

着払(ちゃくばら) or 代金引換2
Cash on delivery

Link to their re-delivery pages: