Delivery will leave a ご不在連絡票 in your mailbox if you’re not at home. You can either by phone and keyboards (自動音声受付) or on the website (インターネットからの再配達) to reschedule the delivery (再配達) with preferred date and time (希望日時). Usually they will retry for 3 times, and keep your package for 7 days after last failed attempt.
To schedule redeliver you need a tracking number and some of your basic information. Go to their website (see below) and enter your tracking number, preferred date and time for redelivery, that’s it.
ご不在連絡票
Failed delivery attempt notice
追跡番号
Tracking Number
お問い合せ送り状No.
Inquiry number
お問い合わせ番号
Inquiry number
お知らせ番号
Info Number
営業所番号
Delivery Center Number
10桁もしくは12桁の数字
10-12 digits of number.
配達先
(Delivery) To
ご依頼主様
(Send) From
配達
Deliver
再配達
Redeliver
自動音声受付1
Automatic Audio Reception
希望日
Date
受付時間
Time
宅配BOX
Delivery box
着払 or 代金引換2
Cash on delivery
Link to their re-delivery pages: